Holistics - Notice history

All systems operational

Holistics APAC - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Holistics EU - Operational

99.85% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.51%

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Dec 2022
Jan 2023
Feb 2023

Holistics US - Operational

100.0% uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Notice history

View current status

Feb 2023

Incident with Holistics Application in EU
ResolvedPartial outage11 hours
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Holistics' AML Studio is inaccessible at the moment. We are currently investigating this incident.

Incident with Holistics Application in US
Resolved5 hours
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Holistics' AML Studio is not accessible at the moment. We are currently investigating this incident.

Incident with Holistics Application in region EU
ResolvedDegraded performance9 minutes
  • ResolvedUTC

    We just resolved the issue!

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    We are investigating reports of degraded performance for Holistics Application in region EU.

Holistics partial outage in the APAC region
ResolvedDegraded performance32 minutes
  • ResolvedUTC

    The issue has been resolved, the service has been restored.
    We will follow up with monitoring and further actions to prevent it
    from happening in the future.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • InvestigatingUTC

    We’re currently experiencing degraded performance issues with AML server. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
    During this time users may not be able to use AML-based datasets and models.
    We will keep updating on this page until the problems is solved.

Network Connectivity in the APAC region
ResolvedDegraded performance2232 hours 43 minutes
  • ResolvedUTC

    This incident has been resolved. For additional information, please refer to the Digital Ocean updates at the link: https://status.digitalocean.com/incidents/kcnsscw1cmsz

  • MonitoringUTC

    We’re experiencing a Network Connectivity issue with our third-party service (Digital Ocean). We apologize for any inconvenience. During this time users may experience periodic performance and connectivity issues. You can check the progress of the incident directly on Digital Ocean via https://status.digitalocean.com/incidents/kcnsscw1cmsz
    We will continue to update the page when we have new information.

Jan 2023

Incident with Holistics Application in APAC
ResolvedDegraded performance25 minutes
  • ResolvedUTC

    We've identified the cause of the high load and resolved the issue!

  • InvestigatingUTC

    We are currently investigating a service degradation from 9:16 to 9:41 UTC. There was load spike in our production database during that time.

Incident with Holistics Application in APAC
ResolvedDegraded performance1 hour 33 minutes
  • ResolvedUTC

    We just resolved the issue.

    Our database system was getting abnormal load in the last 2 hours, which caused the degrading performance on your side. We are still investigating the root cause at the moment.

    Our apologies for this inconvenience.

  • UpdateUTC

    We are still investigating the performance issue

  • InvestigatingUTC

    We are investigating reports of degraded performance for Holistics Application in APAC.

JAN15
Database Maintenance in APAC DC
CompletedMaintenance2 hours 30 minutes
  • CompletedJanuary 15, 2023 at 5:00 AMUTC

    Maintenance has completed successfully

  • In progressJanuary 15, 2023 at 2:30 AMUTC

    Maintenance is now in progress

  • PlannedJanuary 15, 2023 at 2:30 AMUTC

    We are planning for a scheduled maintenance between 10:30 AM to 12:30 PM GMT +8

JAN5
Database Maintenance in EU DC
CompletedMaintenance45 minutes
  • CompletedJanuary 05, 2023 at 4:01 AMUTC

    Maintenance has completed successfully.

  • In progressJanuary 05, 2023 at 3:16 AMUTC

    Maintenance is now in progress.

  • PlannedJanuary 05, 2023 at 3:15 AMUTC

    We will be performing database maintenance in our EU region as part of database upgrades.

JAN3
Database Maintenance in US DC
CompletedMaintenance1 hour 6 minutes
  • CompletedJanuary 03, 2023 at 9:00 AMUTC

    Maintenance has completed successfully.

  • In progressJanuary 03, 2023 at 7:54 AMUTC

    We will be performing database maintenance in our US region as part of database upgrades.

Dec 2022

No notices reported this month

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